Privacy Policy

Orca Back Office and its affiliates recognize the privacy concerns of our customers and potential customers who visit our website. We want you to be aware that we collect information through our website for our internal use. We intend to use information collected only in the normal course of our business and as permitted by law. No personal information is required when you visit our website; however, certain information is collected in order to help us to better provide the products and services we offer.

How We Use Customer Information

We use user information to ensure that the content you view and the products you may purchase accurately meet your needs. The information and data we collect may be used for:

Communicating relevant information to prospective clients about the services Orca Back Office provides
Enhancing your customer experience on our website;
Addressing areas of confusion and improving the clarity of our content and products;
Performing other activities as required or permitted by law.

The following sections detail the specific ways the information we collect from our users may be used. Personal, non-public information will not be shared except as permitted or required by law. Anonymous, non-identifying, or public information may be shared with third-party companies or applications for the purpose of accurately targeting advertisements to users based on their interests.

Personal Information

We may collect nonpublic personal information about you from any or all of the following sources:

Applications or other forms received from you;
Your activity on our website and SaaS platform

We do not disclose any nonpublic personal information we gather about our customers or former customers to anyone except as permitted by law. We may disclose nonpublic personal information about you to related or third-party companies who perform marketing, programming, IT, and other services for us. We restrict access to your nonpublic personal information to those employees who need to know that information in order to provide products or services to you. We maintain physical and procedural safeguards to guard your nonpublic personal information. We may use your personal information for several purposes, such as monitoring the use of our website so that we can make improvements; diagnosing and solving technical problems; fulfilling customer requests for certain products and services; and sending material of interest (if you have so requested).

Cookies

We may store a cookie on your computer when you visit our website. A cookie is a piece of information that is required to create and maintain a secure session. With a cookie, each time your browser requests a page from the server, a message is sent to us. A cookie’s main objective is to identify users and personalize their visit by customizing web pages for them – for example, by welcoming them by name the next time they visit the same site. A site using cookies may invite you to provide personal information, such as your name, e-mail address, and interest. Our cookies do not contain confidential or personal information. Our cookies do not track a user after leaving our website.

Emails

We may keep the emails you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send emails of specific interest to you. Please be careful about the information you give us in an email. As with any public website, this communication may not be secure.
If you have filled out an application, you will have agreed to our email use statement. If you have filled out the first step of an application, provided Orca Back Office with your email, and did not complete the application, we may send you a single email reminding you of your unfinished application.

Data Security and Privacy

Your personal information is protected in accordance with our Privacy Policy. We do not share your phone number with third parties for marketing purposes without your consent.

Contact Information

‍For questions regarding our Data Security and Privacy policy or to report any issues, please contact our customer service at 440-644-9382

Web Links

We may provide links to other websites on our site. We are not responsible for the collection, use, or security of information by the companies or organizations outside of our site. Please read the privacy policies of those websites reached through the use of links from our site.

For further information regarding our privacy policy or for information we may have received from you, please contact web@orcabackoffice.com

Advertising

Third-Party Applications

We use the services of third-party companies and applications that are under agreements with us. For example, we work with analytics companies, advertisers, data management, and storage services. These companies and applications serve advertisements to users who visit our website and who use our services and allow us to quantify data concerning the browsing habits of our website’s users. These companies collect and use clickstream information, browser type, time and date, and the subject of advertisements clicked on or scrolled over during your visits to our website. The tracking technologies used by these third-party companies are subject to their own privacy policies, not those of Orca Back Office.

Targeted Advertising

Through the analytical data we obtain from the services mentioned above, we serve targeted advertisements to users. For example, a user who visits our website may see an advertisement for our products while using Facebook.

Remarketing

We use Social Media and Google AdWords remarketing audience lists to display ads to users that have previously visited our website. Google displays our remarketing ads when users visit sites that are a part of Google’s network of display and partner websites. Google uses cookies to serve ads based on your previous visits to our website. To opt out of Google’s use of cookies, click here: https://adssettings.google.com/authenticated

Children's Privacy

The services rendered by Orca Back Office are intended for a general audience and are not intended for and should not be used by children under the age of 16. We do not knowingly collect information from children under the age of 16 and we do not target our services to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us here. We will delete such information from our files as soon as reasonably practicable.